Admissions Policy
General
With the purchase of an admission ticket and/or entrance to the facility, the visitor implicitly accepts these house rules and all other rules established for the assurance of operational safety. The house rules are binding for all guests. They serve to ensure safety, order and cleanliness in the facility, thus benefiting all guests. They are intended to ensure that every guest can enjoy their visit. In the case of usage by private groups, the leader shall be partly responsible for compliance with the house rules.
Use of the facility is permitted for everyone at their own risk. Safety signs are to be adhered to at all times.
Minimum Age of Waterpark Users
N.B. The Management are happy to discuss individual family safety requirements and under certain circumstances can use their discretion in applying the rules set out below:
Children under 12 years of age are only permitted when accompanied by an adult. Adults must actively ensure the supervision of the children during their entire stay at the facility. Children under the age of 8 must be supervised at all times by an accompanying adult, with a maximum of two children per adult in the water. Lifeguards cannot ensure constant supervision of children.
- All children under the age of 8 (eight) should be supervised in the water by a responsible person 16 years of age or over
- This person may be responsible for up to 2 (two) persons under the age of 8 (eight)
- Children under 4 (four) should be supervised in the water on a one:one basis regardless of whether they can swim or not
- Children who are 8 (eight) or over and are weak / non-swimmers should be supervised in the water by a responsible person of 16 years or over
- All children under 11 should be accompanied in the waterpark by a responsible person 16 years of age or over
Babies & Small Children
- Babies should only be taken into the water for short spells due to loss of body heat.
- Ensure that babies and young children who have not been toilet trained wear swim nappies
- Children who are weak / non-swimmers must wear double chambered armbands.
Entrance to the facility is prohibited for persons suffering from any infectious or contagious diseases. Entrance is also prohibited for persons with open wounds or skin rashes as well as for persons under the influence of drugs or alcohol. Persons with other illnesses may also be refused access to the facility. The same applies for persons whose behaviour could be expected to disrupt the operation of the facility.
Alpamare assumes no liability for the loss of valuables, money and articles of clothing. We recommend that you store your valuables separately in the lockers provided. We assume no liability for damage and loss to glasses, watches, jewellery, clothing, etc. This particularly applies for the usage of any of the pools and attraction areas. The provision of a locker does not imply any duty on our part to ensure safekeeping. It is the responsibility of the guest to close the lockers when using them, ensure that they are securely locked and to keep the keys/data carriers in a safe place. We also assume no liability for the return of lost-and-found articles to persons other than their owner.
The lifeguards are to be notified immediately of any damage or accidents.
Objects found inside the facility are to be handed in at the reception. Lost property is dealt with in accordance with the legal regulations.
Entrance
The prices listed at the reception apply.
Purchased admission tickets are valid only for one day on the day they are first used. Refunds are not given. No reimbursement shall be offered for tickets not fully used.
Individual tickets as well as multiple-entry tickets are to be kept in a safe place and presented at the check-out counter for time verification when leaving the facility. A fee of ยฃ10 shall be charged for loss of the wristband, if no receipt can be produced as proof of purchase.
The bathing time is 3 hours. The redemption of the admission ticket starts when the guest passes the control station at the entrance and ends when the guest passes the control station at the exit. An additional payment shall be charged in accordance with the surcharge table if the time is exceeded.
Hours of operation
The hours of operation are displayed on the signs in the facility.
No claim for admission price reductions shall exist in the case of non-operation or downtime of individual parts of the facility or attractions (e.g. due to technical or safety reasons).
The swimming pools and other facilities are to be vacated at least 15 minutes before closing, regardless of the redemption time of the admission ticket. The facility is to be vacated upon its closing.
Behaviour in the facility
Every visitor is to behave in a way which ensures good manners and decency and which does not impair the operation of the facility. Appropriate swimwear must be worn at all times within the facility. Offensive tattoos must be covered in the facility. All persons with long hair are required to wear it tied back.
The visitor is liable for any damage or soiling which he/she causes. No beauty rituals may be carried out in the swimming pools or changing areas. Razors, manicures, pedicures, hair colouring processes, hair masks, massage gloves and massage brushes are prohibited.
The staircase to the pools may only be entered when barefoot.
Guests must shower before entering the pool and Spa facilities.
Jumping and diving are not permitted in any of the pools.
The use of swim goggles and balls (only lightweight balls, no tennis balls or similar balls which could injure the guests), small inflatable pool toys are permitted at the discretion of the lifeguard/management. Inflatable toys are not permitted whilst the waves are operational.
The chairs and loungers in the resting areas outdoors and in the other rooms are provided to all of the guests free of charge. It is therefore prohibited to block them with towels for long periods of time.
Smoking is prohibited in all areas of the facility including e-cigarettes.
Guests are prohibited access to the technical or other internal company areas. All liability for accidents suffered by guests in these areas is excluded. It is also prohibited to handle equipment located in the bathing area but not intended for direct usage by the guests. All liability for accidents is also excluded in this case. Unauthorised handling can lead to claims for compensation and to charges of property damage.
Temperatures below 0 degrees Celsius (32 ยฐF) can lead to ice formation in the outdoor areas and on the terrace. Due to the risk of slipping posed by the ice formation, guests must exercise extreme caution when entering these areas and access routes.
All of the outdoor facilities are to be immediately vacated in the event of a thunderstorm.
Supervision
Lifeguards are responsible for ensuring safety and compliance with the house rules. The instructions of the lifeguards are to be followed without exception.
The lifeguards are authorised to ban persons from the premises who threaten safety, calmness or order, disturb other guests, damage property, violate the house rules despite warnings, or are in a condition which impairs their free exercise of will (alcohol, drugs, etc.). Failure to comply will result in criminal charges due to trespassing.
The persons specified above can be temporarily or permanently denied access to the facility. The ban on entry will first be issued verbally by the lifeguard and then subsequently in writing by the administration. The lifeguard is authorised to take a photograph of the banned person for the purpose of enforcing the ban. The photograph will be kept at the reception to aid identification.
The admission fee will not be refunded to persons banned from the facility.
Non-swimmers are only permitted in the pool areas and on the water slides when accompanied by a competent swimmer or if wearing flotation aids.
Special provisions
The facility is monitored by video camera for security reasons.
Bicycles and animals may not be brought into the facility. Prams and pushchairs may be brought in after their wheels have been disinfected by a member of staff.
For hygiene reasons normal swimwear attire must be worn within the facility.
Non-intrusive photography of your own party is permitted within the facility. Photography is not permitted in the changing areas. The management reserves the right to prohibit individuals from taking photographs.
The usage of glass objects (bottles, glasses, etc.) is prohibited in the entire facility.
Babies may only be changed in the baby-care rooms intended for this purpose. Babies and young children who have not been toilet trained must wear swim nappies.
Food and beverage purchased elsewhere may not be brought onto the premises.
Last update: June 2024 (subject to changes)
Flamingo Land LTD t/a Alpamare (Scarborough)
28 Burniston Road
Scarborough
North Yorkshire
YO12 6PH
Disclaimer for Spa Treatments
1. General Information:
– The treatments and services provided by Wellness at Alpamare are intended for relaxation and wellness purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.
2. Medical Conditions:
– Clients are required to inform Wellness at Alpamare of any pre-existing medical conditions, allergies, or injuries prior to receiving any treatments. This includes, but is not limited to, conditions such as heart disease, high blood pressure, diabetes, skin conditions, or pregnancy.
– Wellness at Alpamare reserves the right to refuse service to any client if it is deemed that the treatment may pose a risk to their health or well-being.
3. Client Responsibility:
– Clients must provide accurate and complete information regarding their health and medical history.
– Clients are responsible for consulting with their healthcare provider before undergoing any spa treatments, especially if they have any medical conditions or concerns.
4. Risks and Side Effects:
– While Wellness at Alpamare strives to provide safe and effective treatments, there may be risks and side effects associated with certain procedures. These may include, but are not limited to, skin irritation, allergic reactions, or temporary discomfort.
– Wellness at Alpamare is not liable for any adverse reactions or complications that may arise from treatments, especially if the client has not disclosed relevant medical information.
5. Consent:
– By receiving treatments at Wellness at Alpamare, clients acknowledge that they have read and understood this disclaimer and agree to proceed at their own risk.
– Clients consent to the treatment and accept full responsibility for any outcomes resulting from the services provided.
6. Cancellation and Refund Policy:
– Wellness at Alpamare has a cancellation and refund policy in place. Clients are advised to review this policy prior to booking any treatments.
– Failure to adhere to the cancellation policy may result in charges or forfeiture of deposits.
7. Confidentiality:
– Wellness at Alpamare respects client confidentiality and privacy. Personal information and treatment details will be kept confidential and will not be shared with third parties without the client’s consent, except as required by law.
8. Changes to Disclaimer:
– Wellness at Alpamare reserves the right to update or modify this disclaimer at any time. Clients are encouraged to review the disclaimer periodically to stay informed of any changes.